To enable us to connect to your Computer, we have set up a Secure remote login system. This system will allow us to not only connect to your computer remotely, but also allow you, to monitor all activity during our support call. We also offer multiple support connections, and can do Presentations via these multiple connections showing many users the same screen the support is being conducted on.
All you need to do is download one of the Installer files, and then advise us of the ID displayed on your computer. We then enable a secure connection from our office to your Computer. We can make connections to both PC & Mac computers, and have made the downloads for both available.